Frequently asked questions.

No, and that’s on purpose. Every business uses water and ice differently, so a BottleFree rep looks at your headcount, space and how much water and ice you go through, then recommends the right machine (or combination) and gives you a custom quote.

Both. Renting and leasing describe the same arrangement with BottleFree: you pay a monthly rate to use our equipment, and our team installs and services it. The details, including term and pricing, are in a written rental agreement you review before signing.

Instead of a 5-gallon jug on top, a bottleless cooler connects to an existing cold-water line. Water is purified on the spot through multi-stage reverse osmosis, then chilled or heated in a sanitized internal tank. It never runs out, and there’s nothing to lift or store.

You pay a monthly rate based on the machines that fit your needs, so we quote every business individually. Your written quote lists the monthly rate and any one-time charges before you sign anything.

Your written quote shows the monthly rate and any one-time costs, such as installation if it applies, plus applicable taxes. Your signed rental agreement sets out all fees and terms, and our rep will walk you through it before you sign.

We do. BottleFree services the equipment we lease, and our PW90 coolers monitor their own systems around the clock with real-time status on screen. Your quote spells out exactly what your monthly rate covers.

Most machines need a standard electrical outlet and access to a cold-water line, like the one under a break-room sink. Not sure what you have? Our rep will check during the consultation.

It depends on the machine. Ice style and size vary by model. Our rep will confirm the type of ice each recommended machine makes, so you can choose what suits your team.

Mention it when you request a quote. Our rep will check which sparkling-capable equipment is available for your space and include it in your recommendations if it fits.

Use our service request form at bottlefree.com/service, or call (480) 630-1212. For anything urgent, give us a call. Our team will contact you to schedule and comes to you.

We don’t have a showroom. We come to you. A BottleFree rep can visit your business to see the space, check water-line access and walk you through equipment options, and our team handles installation and service on site.

We serve businesses throughout the Phoenix metro, including Phoenix, Scottsdale, Tempe, Mesa, Chandler and Gilbert. Outside these areas? Call us — we may still be able to help.